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FAQ’S.
We offer a fully automated and contactless check-in process. Before your arrival, you will not only receive the registration form but also an 8-digit and a 4-digit door code.
The 4-digit code can be used immediately to check in at the outside door. Do not forget: After entering the numbers, always click on the checkmark to confirm the process. At the apartment door itself, you must first use the 8-digit code once and confirm the process. Afterwards, you can also use the 4-digit code at your apartment door.
If you would like to check in at our reception, you can do so Monday to Friday from 9:00 – 17:00.
With our guest service manager you can easily check out online and simply close the doors behind you. You will receive the final invoice automatically by email. We ask you to leave the apartment by 11 a.m. at the latest. If you would like to check out later, we can offer you a late check-out until 3:00 p.m., subject to availability. We charge €30 for this. Feel free to talk to us.
If you would like to check out at our reception, you can do so Monday to Friday until 11:00 a.m.
In the ZÄHLWERK Apartment Pfaffenhofen you can operate all of our doors with door codes. However, we offer you the opportunity to have room cards created at reception.
You can easily enter and exit the apartment house using the 4-digit code that you will receive from us before your arrival.
The only exception concerns the first activation of your apartment door. At the apartment door itself you first have to use the 8-digit code and confirm the process with the check mark. You can then use the 4-digit code on the apartment door.
Please note: After entering any code, you must always click the checkmark to confirm or the “x” if you made a mistake.
You will find many digital services in our guest service manager. From the reservation confirmation, your registration form to the personal access code for the booked apartment. Not only does this save you from tedious paperwork, you also have complete freedom and flexibility to come and go whenever you want.
Our reception is open from Monday to Friday from 9:00 to 17:00. But there is always a contact person there for you outside of the listed reception times and on weekends. If you have any questions or need help, you can reach one of our service employees by phone at: +49 (0)8441 8790707 or by email at: home@zaehlwerk-apartments.de.
For stays of seven days or more, rooms are cleaned once a week free of charge.
Please note that no cleaning service is available at weekends.
Two washing machines and two dryers are located in our laundry room in the basement. These are operated directly by the provider WeWash. With the WeWash app you can check whether the washing machine or dryer is free, reserve a slot and conveniently pay for the washing or drying cycle in the app.
Costs per washing and drying cycle
Washing: €3,50
Drying: €2,50
Some of our single rooms are designed to be barrier-free. Just contact us if you need further information.
A total of 64 parking spaces are available in the parking lot behind our building. Parking is free of charge.
For contactless and cashless payments, we accept all common cards such as EC, Mastercard, Visa and Amex. If you don’t have a credit card, you can also pay your bill for the apartment and the laundry service in cash or with a debit card at our reception from Monday to Friday, 9:00 a.m. to 5:00 p.m.
You can find everything about “cancellations” in our general terms and conditions. Click here for the terms and conditions the ZÄHLWERK Apartments.
You don’t have to leave your pet at home, because we are pet and dog friendly!
Pets can easily be taken into the apartments after consultation with us – for a small fee.
From the ZÄHLWERK apartment you are not far from the car-free center of Pfaffenhofen. In less than 10 minutes on foot you can reach the heart of the city, where you will find many nice restaurants and bars to enjoy and go out.
Pfaffenhofen also proves to be a small paradise with many opportunities for varied leisure activities. Just across the street from us – just a three-minute walk away – you will find the municipal outdoor swimming pool, the PAFRock climbing hall with 1,300 m² of climbing area or the Pfaffenhofen ice rink.
Whether hiking, skating or cultural events: you can find lots more information and tips on activities around your temporary apartment here:
https://pfaffenhofen.de/lebenslagen/leben/freizeit/
How to get to ZÄHLWERK